Email us
The fastest way to reach us is by email. Drop us a line at info@chatib.chat and we will get back to you, usually within 24 hours.
Before you write
Many common questions are already covered in our help pages — please skim them first, you may find your answer in seconds:
- FAQ — answers to the most common questions about how Chatib works.
- Safety guidelines — how to stay safe and how to report inappropriate behaviour.
- Privacy policy — what we store, what we don't, and your rights.
- Terms of service — the rules of the platform.
What you can write us about
- Technical support — chat doesn't load, login issues, browser problems.
- Safety & moderation — report abuse, harassment, or unsafe behaviour you encountered.
- Account issues — username problems, account deletion, blocked nicknames.
- Feedback & suggestions — features you would love to see, things we can improve.
- Partnership & press — collaborations, interviews, integrations.
To help us help you faster, please include: a clear description of what happened, the device and browser you were using, and a screenshot if relevant.
Postal address
Chatib SARL15 Rue de la République
75001 Paris, France
Prefer to start chatting first?
Most issues can be tested live — you can jump into a chat and tell us exactly what you see.